For reference, all of these practices are abusive and will void the subscription contract in civil law (Europe). Ask for a refund and perform a charge back if they don't refund.
Good lord, when you say someone has to go through a civil law litigation (in the US this is a nightmare) to just do a basic unsubscribe - you AGAIN demonstrate why the app store is popular.
Epic doesn't allow a civil law process, they force arbitration anyways. So the deck is stacked against you
I'm speaking toward Europeans of course, the US does not operate under civil law.
Epic doesn't get to set the law, the country where the consumer resides does. France for example operates under civil law and arbitration clauses are void (in consumer contracts not in B2B).
Users should ask for refund and charge back if they can't get a refund, preferably keeping a paper trail of the requests. The legal details are only relevant if one goes to litigation (this sadly happens regularly for example with children bankrupting their parents with in-game purchases).
> For reference, all of these practices are abusive and will void the subscription contract in civil law (Europe). Ask for a refund and perform a charge back if they don't refund.
Do you think that really matters to or is realistic for the average non-technical user? Heck even as technical user I don't want to deal with that crap, I want 1 click unsubscribe which I get through App Store subscriptions.
I think it matters that the law is on the side of the consumer, least the big company would sue the customer for charge back and try to take over their home as damages.
I wrote a detailed article about it, what every developer should know about software subscriptions and civil law: https://thehftguy.com/2020/09/08/what-every-developer-should...